Read About Our Return Policy
Return Policy: 30-day money-back guarantee for chandeliers, massage chairs, ceiling medallions, vanities, cabinets, and faucets
We take pride in our products and offer a 30-day money back guarantee on all purchases.* Returned items must be uninstalled, in their original packaging and free of damages. If merchandise is partially installed or damaged we are unable to offer a refund. Customer is responsible for return shipping/freight costs. Once item has been received and inspected, customers will receive a full refund. For all returns, please contact Chandelier Light Mall before shipping your item back to receive a Return Authorization code. Return authorization code must be obtained within 30 days of purchase. Returns will not be accepted without this authorization number.
White Glove Delivery is a service, therefor this fee is non-refundable.
*Custom, made-to-order items are non-refundable.
What is your exchange policy on massage chairs?
Like our return policy, customers have 30 days to exchange their massage chair for another model. Returned chairs must be in their original packaging and free of damages. The customer is responsible for return shipping fees. If the massage chair is defective, we'll exchange it for the same model, with no additional shipping costs. Once an exchange has taken place on a non-defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren't satisfied, you can either exchange the chair for a similar model of the same brand or return the massage chair to receive a refund, minus the shipping and restocking fees.
Return Policy: 7-day money-back guarantee for furniture
You may receive a total refund of any monies for unreleased furniture purchased in our showrooms or online and paid by cash or check and cancelled within 48 hours. A 3.5% transaction fee will be assessed for credit or debit card transactions. If you do not cancel within 48 hours, only 80% of the purchase price will be refunded to you. Refunds on released merchandise, by customer pickup, are assessed a 20% restocking fee (plus 3.5% transaction fee for cards) up to 7 days from the date of purchase. Returned merchandise must be in original packaging and in new condition. All clearance, "as is," and floor sample items are non-refundable.
Please inspect all furniture upon delivery. Should you discover a defect upon delivery, you must contact the store that you purchased it from within 48 hours (call 703.378.8888 if you purchased online). We will be happy to exchange it. Once the merchandise has been delivered and accepted, the purchase is no longer subject to a refund. Should you discover a manufacturer's defect or have a warranty claim, please see the warranty section.
Where do we ship to?
We provide nationwide and international service. We offer free shipping in the continental US, excluding Alaska and Hawaii.
How long does it take?
Our goal is to provide you with your product as quickly as possible, and we intend to do everything in our power to ensure that. If we have the item you request in stock, it can be shipped within 3-5 business days. However, some of the items in our catalog might not be in stock and therefore we depend on the manufacturer's time schedule.
*Please note that All Schonbek and Swarovski Crystal chandeliers are made to order and require an addition 4-6 week processing time before shipping.
Warranty and Damages
All lighting fixtures from chandelierlightmall.com come with one-year manufacturer limited warranty and are guaranteed against any shipping damages or defects. In the rare event that your item arrives damaged, it must be reported within two (2) business days.If the box is visibly damaged upon arrival at your home, you must note this on the bill of lading when you sign for the chandelier.
To report shipping damage or manufacturing defects please send an e-mail with your full name, order number, description of problem and digital pictures to sales@chandelierlightmall.com.
Restocking Fees on Chandeliers
There is no restocking fee for chandelier returns. The returned items are to be un-installed, in new condition, with no clipped wires or missing hardware. Customer is responsible for return shipping costs.
Refunds
Refunds will be issued after merchandise has been received and inspected for damages. As long as item is returned in new condition, received in its original packaging and sent to the correct warehouse, customer will be issued the refund due, less any applicable fees or handling charges.
Damaged Item
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact them within two (2) business days of delivery to ensure a quick, free-of-charge resolution. Please contact us by calling our phone number (888)929-2290 so that we can assist you immediately and expedite a new item right away.
Additional Information
In advance of a purchase please give us a call first at (888)929-2290 or send us an email at your@chandelierlightmall.com to assist you in making the best purchase to avoid returns or exchanges.
